RAYACX is a world-class Business Process Outsourcing (BPO) and Contact Center Outsourcing (CCO) service provider, offering customer experience management (CXM), seat rental solutions, back-office, and digital services to clients all over the globe.

As the Content Creator, I have been responsible for the current website’s key documents. Kindly click on the above link and navigate through the website to view the SEO-friendly web content.

Along with managing the web content, I’ve been responsible for creating and maintaining an editorial calendar for social media channels, like LinkedIn, Facebook, and IG, all of which align with a larger SEO Content Marketing strategy applied to both social media channels and the RCX Resources with its multitude of blogs, case studies, white papers, press releases, and news, all written and edited by me from the launch of the website till July 2021.

RAYACX Blog Posts:

How To Stand Out Your MCommerce Business In 2021

RAYA Contact Center’s Innovation in BDC Gets Global Recognition

RAYACX Case studies: 

  1. Increased CX by Developing Incentive Compensation Management & Improving Quality Assurance
  2. Root Analysis & Best Practices to Uplift Low C-SAT in 4 Months-BANKING-VERTICAL-CASE-STUDY
  3. Using Call Driver Analytics to Improve the Overall Quality of Customer Care-CASE-STUDY-Retail-Vertical
  4. RAYA CC’s WFH Model Exploits Egypt’s Resilient Infrastructure
  5. Revamping CX for a Renowned Automaker

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