CentroGS

Centro Global Solutions is a B2B multinational provider of customer contact solutions and business process management. It provides call center and Business Process Outsourcing (BPO) services in North America, Europe, the Middle East, and the Asia Pacific regions.

The industries the company has are telemarketing, telesales, customer service, technical support, retail & eCommerce, automotive, FMCG, healthcare, technology, gaming, and travel & tourism.

My main responsibilities as a content creator were to write blogs and social media captions for CentroGS – BPO company. I used to conduct competitive research and craft the buyer’s persona accordingly, build their buying behavior expectations, tailor social media strategy, and manage the social media editorial calendar, mainly on Twitter, Facebook, LinkedIn, and Instagram.

Tools:​ WordPress with Squirrly SEO, SpyFu, Moz, Google Analytics, HootSuite, and Microsoft/Outlook Suite.

Key CentroGS Blog Posts:

Your Key to Success: Omnichannel eCommerce Outsourcing

Centro’s Transition to Work-From-Home in just ONE WEEK

8 Customer Retention Strategies That Actually Work!

How to Build A Robust Relationship with Your Customers

Why Is 2020 The Best Time for eCommerce Outsourcing?

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